About us

Our website address is: https://www.souriressolidaires.com

Collection of personal information

Personal information collected

In order to benefit from the personalized Sourires Solidaires services available on our digital platform, you must provide us with certain information that will serve to identify you and confirm your identity, without which we are unable to offer you the services in question. We also collect personal information in order to provide you with certain services.

To communicate with Sourires Solidaires, you must provide your information and write your message in the space provided in one of the various electronic forms available on the site.
Whether by telephone, e-mail or by a message sent through our Site, we may collect :

• your last name;
• your first names;
• your e-mail address;
• your telephone number;
• the subject of your message;
• any other information you provide.

You can also communicate with us using Facebook’s Messenger tool as well as LinkedIn’s and Instagram’s messaging services.

Since no communication by e-mail or via a social network is completely secure, we ask you not to transmit any personal information in your messages when communicating with us in either of these ways.

Why do we collect this type of information?

We collect and use your personal information in order to carry out the mission entrusted to us, in particular to :

• communicate with you;
• process your application for the positions we post;
• provide you with the usual Sourires Solidaires services;
• ensure the ongoing efficiency and quality of our business processes;
• understand your experience (as a parent, patient, volunteer, trainee, candidate, referrer, caregiver or partner) to ensure that it is a positive one for you;
• provide you with useful information and content, and promote our services.

We collect only the personal information that is necessary for the purposes for which it is to be used.

In addition, when we collect your personal information, we specify the intended uses. For example, you can read our Web site’s privacy policy to learn more about the type of personal information we collect when you browse our Web site and how we use that data.

Automatic exchange of information

To ensure that all browsing functions on the Sourires Solidaires website (under the souriressolidaires.com domain name) are fully functional, your computer and the site server exchange certain technical information. This information is fragmented and cannot be used to identify you.

Cookies are small text files that are downloaded when you visit certain pages of a site and stored in the memory of the device you are using.

Cookies are used to update and optimize our website based on your use and needs. Sourires Solidaires and its suppliers use the Google Analytics platform to analyze the use of the clinic’s digital platforms for statistical and site improvement purposes. The following information is collected via a cookie:

• your IP address;
• your Internet service provider;
• the day and time of your visit;
• browser language;
• region or municipality, as determined by IP address;
• browser type and version;
• operating system type and version;
• device type and model (phone, tablet or computer);
• the domain of the previous site visited;
• the address of pages visited on the Sourires Solidaires site;
• your activities (e.g. clicking, scrolling) on the Sourires Solidaires site;
• the point of origin (banner, e-mail, social network, print publication, advertiser’s Web site) of your visit;
• the screen resolution of the device you are using.

This information may also be used by Sourires Solidaires and its suppliers to design, improve or market products and services. It is collected and stored by Google on servers that may be located outside Canada. However, this information is not shared by Sourires Solidaires with external parties. You can manage browsing cookies.

If you wish, you can prevent Google from collecting data about your use of the Sourires Solidaires website by downloading the add-on for your browser that disables Google Analytics.

Witnesses

Cookies are small text files stored on your computer or mobile device. They contain information about the browser you are using and the pages you have visited. You can delete or deactivate cookies at any time from your browser.

What is the purpose of cookies?

Cookies are commonly used by Web sites. They perform a variety of functions and are distinguished by their different roles.

To manage cookies in general in a particular browser, please consult the following pages:

• Delete and manage cookies in Internet ExplorerTM;
• Manage cookies and website data in SafariTM on Mac;
• Enable or disable cookies in Chrome;
• Allowing and blocking cookies in FirefoxTM;
• How to clear browser cache/history/cookies in OperaMC.

You can also generally manage cookie registration by modifying the settings on your smartphone:

• Delete Safari history and cookies on your iPhone, iPad or iPod touch;
• Delete your history and activity on Android.

To manage cookies in a particular way on our Web site, you may at any time click on the button at the bottom of the page. These choices are valid for up to 30 days. Note that this cookie management is associated with the browser and device you are using, so if you use another device or browser for your next visit, the banner asking you to manage your cookies will reappear.

Function indicators (mandatory)

These cookies are essential to the proper operation of our Web site, which is why you cannot delete them.

They allow you to :

• to use the main functions of the site and to make it secure;
• to implement security measures.

In particular, the following information is collected:

• the language used by the browser;
• browser type and version;
• operating system type and version;
• device type and model (phone, tablet or computer);
• the screen resolution of the device you are using.

Statistical controls

These cookies enable us to track the use and performance of our site, to compile usage statistics and to determine the volume of visits to and use of the various elements that make up our sites (sections and content visited, path taken). These elements enable us to improve the relevance and ergonomics of our services in order to better meet your needs.

In particular, the following information is collected:

• your IP address;
• your geographic location (region derived from your IP address);
• your Internet service provider;
• the day and time of your visit;
• the domain of the previous site visited;
• the URL and titles of pages visited on the site;
• your activities (clicks, scrolling, etc.) on the site;
  the point of origin of your visit (banner, e-mail, social network, advertiser’s Web site);
• your searches using the tool integrated into our sites.

Advertising cookies

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor went to that other site.

These websites may collect data about you, use cookies, install third-party tracking tools or track your interactions with such embedded content if you have an account and are logged in to their website. Sourires Solidaires does not endorse, control or authorize the content of, or links to, these sites, any changes made to them, or any products or services provided on these sites. Sourires Solidaires cannot be held responsible for the following:

• content, products or services distributed on third-party sites;
• the presence of unauthorized hyperlinks on our digital platforms;
• contamination by computer viruses attributable to the use of third-party sites or deficient data protection on these sites;
• the collection, use and disclosure of your personal information on these sites.

Sourires Solidairse may modify, add or delete hyperlinks published on its website at any time.

With whom may we share your data?

Your data may be shared with :

• AGM or other dental clinics or specialists;
• Insurance companies;
• Laboratories;
• Pharmacies;
• Dental software;
• RAMQ;
• Your local CISSS or CIUSSS;
• Referring community organization;
• EmployD payroll system;
• Computer technicians or developers;
• Internal accounting managers;
• External accounting/auditing firm;
• External digital marketing firm;
• Universities or researchers;
• Other software used by Sourires Solidaires.

How long is your data stored?

For users who register on our site (where possible), we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (with the exception of their username). Site managers can also view and modify this information.

For all medical data passing through the website, we keep it for 5 years.

What rights do you have to your data?

You may ask to receive a file containing all the personal data we hold about you, including that which you have provided to us. You may also request the deletion of your personal data. This does not include data held for administrative, legal, medical or security purposes.

If you have any queries about your personal data, please contact :

Vicky Beaulieu,
Director of Operations and Privacy Officer

admin@cliniquesoso.com
450 232-5540 #4